Thank you for considering the purchase of a new hot tub or swim spa from Party Pools . Before you buy, take a moment to review how your purchase will proceed. We like to process orders by phone. There are no discounts associated with using the shopping cart, so feel free to call and ask questions, or place your order with a live representative at who understands hot tubs and swim spas. Just call toll free 855 458 1436.
We only require a 500 dollar deposit to start work on your hot tub. The balance will be collected after the spa is built and ready to be shipped. You may call and cancel at anytime prior to shipment and receive a full refund. If you put a purchase on your card and you decide you would rather not purchase the item, just call the phone number above and the amount charged will be applied back to your credit card.
Privacy Policy: We are committed to ensuring your privacy. We keep the information that you give us during the ordering process private and confidential. We will never rent or share your e-mail address, name, phone number or any other identifying information with anyone else. Our shopping carts use 128K encrypted data transmission.
What You Will Get: The Portable Hot Tubs we offer are hand crafted by Premium Leisure in St. Petersburg, Florida. Premium Leisure LLC Spas are normally rated in the top three places for quality and durability. The Company backs up this quality with an extensive, in home, parts and service warranty. Premium Leisure LLC Spas come with a national warranty company with 2,200 service technicians.
Premium Leisure LLC Spas feature has pioneered a new resin based cabinet in conjunction with CPI of Canada which offers greater durability, protection from moisture and added insulation. Hot tubs are filled and tested for 24 hours before shipping, a costly step that assures the quality of each tub. Spas are insulated with Epoxy, Fiberglass, Foam and Foil/Bubble Insulation inside the cabinet. Hard covers, available in fourteen colors, are 4 Inches thick, tapered, dual strapped and locking. Each is reinforced with galvanized steel to hold up in even the heaviest snowfalls.
Your portable Hot tub/home spa will be delivered by Company vehicle, National Trucking Company or North American Van Lines. Normal delivery, brings the spa to your home. The home spa is set down at curbside. For an additional charge, Some trucking companies may be contracted separately to carry your new home spa to its permanent location.
Electrical Connections: You new home spa will require special wiring. If you order a 110 volt spa (available in the Vitalizer, or Stamina) you will be required to change your receptacle to accommodate a dedicated 110 outlet (available at home depot for about $6). If your spa is 220 volts (all other models), you will be required to hire an electrician and wire directly into the spa. (a three prong 220 volt plug such as that used with a dryer is not acceptable). This will involve installation of a Ground Fault Circuit Interrupter (GFCI). The GFCI (cost: $100-$199) will protect you and your spa from electrical surges and is an important component which is required in order to operate your spa.
Should you decide to purchase a factory direct hot tub from PartyPools,you eliminate the local dealer and the mark-up associated with his services. If your portable hot tub has a maintenance problem, you can call 1 877 B-E-S-T S-P-A between 9AM and 5PM Monday through Friday. If they are not able to resolve the problem on the phone, they will arrange for a technician to come out to your home and repair the portable Hot Tub. Along with your purchase you will receive instructions on how to use the right chemicals and where to find the right chemicals for your Hot Tub.
Warranty: You are entitled to a written warranty. The interior surface is covered in the event of blistering (time varies with model). Premium Leisure LLC Spas will replace any interior shell which cracks (time varies with model). All electrical and plumbing components are warranted (time varies with model). This warranty includes parts and service. See: Warranty. In your instruction manual is a warranty form. Please complete this form and return it to Premium Leisure LLC Spas at: 6101 45th Street N.
Saint Petersburg, FL 33714 USA
. If you need assistance please call Premium Leisure LLC Spas at 1-8-7-7- B-E-S-T-S-P-A. OR Hot Tubs dot Net LLC at 1-855-458-1436
New and Unblemished Merchandise: Partypools does not sell blemished, used or damaged spas unless specifically described and discounted as such. You are entitled to new equipment covered by factory warranty.
Tested Merchandise: All merchandise is factory tested. No components are added or removed by Partypools (all factory delivery merchandise). The Spa is completely assembled and ready to operate, NO additional assembly or construction is required by you.
Electrical Connections: All Spas installed in the United States require a G.F.C.I. (Ground Fault Circuit Interrupter). G.F.C.I. is an emergency electrical cut-off switch. This equipment can be purchased from your local electrician or electrical supply house. A G.F.C.I. is available from the manufacturer (Premium Leisure LLC Spas) for a charge of $100.
Shipping and Delivery Guidelines:
Curbside delivery within the continental USA ,with purchase of any new hot tub or pool.
The customer will be contacted by the shipping company prior to delivery. Driveway (curbside) delivery is included,
Spas will be unloaded from the moving van and set on the ground.
A.) Optional Delivery Options: For an additional charge, the following services may be purchased:
1.) Back Yard Delivery: The Spa is carried to its permanent location and set in place. This does not include lifting over walls, carrying up or down stairs or other working requiring cranes or special equipment.
2.) Crane: A crane removes the Spa from the truck and lifts the spa to a specified location;
Requirement to Reject Damaged Goods: It is the responsibility of the purchaser to inspect the Spa upon receipt. You are NOT expected to detect internal damage to components caused by shipping. The Spa will be delivered in white plastic designed to show any contact. If this wrap displays marks or is torn, the purchaser has the right and the responsibility to remove it and inspect the merchandise carefully. If the Spa shows evidence of damage and the freight agent (truck driver) refuses to allow inspection, the merchandise should be refused.
A.) Merchandise Returned Due to Damage: If Merchandise is returned to the manufacturer, Partypools has the right and the responsibility to do one of the following at their discretion:
1.) Repair and re-deliver the merchandise to you on a timely basis without any additional charge;
2.) or, Replace the Spa with the same model, color and configuration within a period no greater than a new Buyer would wait for the purchase of a Spa;
3.) or, Refund the purchase amount completely.
B.) Merchandise Accepted with Damage:
1.) An insurance policy has been purchased on your shipment and covers the full value of the merchandise. If you elect to accept damaged merchandise, you should note the damage on the bill of lading. A copy of this bill of lading should be retained by you. If possible, a picture should be taken of the damaged merchandise while it is still on the truck or, if not practical, after it has been removed.
2.) Acceptance of damaged merchandise by you transfers the responsibility of collection for damages to you, the buyer. PartyPools will assist you in contacting the shipper and/or the insurer.
3.) Premium Leisure LLC Spas will honor any reasonable request for parts or stain to repair minor damage which has occurred in shipping at no cost to you. This damage should be noted on the bill of lading.
a.) Minor damage is defined as rub marks or indentations in the the top and bottom trim rails, broken vertical cabinet siding or minor staining which can be removed by sanding or steel wool. This damage should be noted on the bill of lading;
b.) Major damage is defined as chipped, cracked or broken top or bottom rails; Chipped, cracked, or broken shell; intrusion into the cabinet by fork lift in which it is apparent that contact has been made with plumbing, components or the shell. Never accept a Spa with major damage.
Surface Preparation: Spas must be placed on firm, level surface which is well drained. All Spas may be used either in doors or out doors.
Customer Service: Premium Leisure LLC Spas maintains a customer service department. All questions or warranty claims can be handled between 8:30 AM and 5:00 PM EST (Monday thru Fridays except holidays). Call 1-877 B-E-S-T-S-P-A.
Returns: Unused merchandise may be returned under the following terms:
A.) The item has been misrepresented in one of the following ways:
1.) if a spa is purchased from inventory, equipment specified that is not installed on the Spa and the purchaser has given Premium Leisure LLC Spas or Partypools 30 days to correct such problems;
2.) The Spa is not the make, model or color specified on the purchase receipt.
B.) The Spa contains a material defect which can not be corrected by repair and you, the buyer, have given Premium Leisure LLC Spas 30 days to correct the problem;
C.) You, the buyer, are unsatisfied with the purchase after seven days and the Spa is New and Unused;
1.) The Spa must be returned to the Point of Origin at the expense of the Buyer;
2.) The Spa must be packed in a manner acceptable to the shipper;
Accessories: Unless otherwise noted on the purchase receipt, all Spas are shipped with chemical starter kits. These items are shipped with the spa but may also be shipped by U.P.S. on the day the Spa is shipped and may arrive before or after the Spa itself.
Buyer's Bill of Rights: Partypools warrants that all merchandise is shipped directly from the factory (except steps), That the merchandise is new, that it was build and tested by Premium Leisure LLC Spas, that it was insured with the shipper, that it includes a full factory warranty, it is of high quality and free of defects, and that no hidden or added charges apply to the purchase.